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Case Studies


Tenant Experience Platform


HVAC on-demand

Customer Type

Property developer


This developer owns and manages over US$14 billion in property assets across 20 countries. Their reputation for quality design, service and innovation has made it a leading figure in its core markets of Southeast Asia and China. It is known in the industry to provide a high standard to maintain across a wide global presence.


The developer's core markets of Southeast Asia and China are dynamic and rapidly-growing, with new landmark developments going up on an almost monthly basis. The developer needed an innovative approach to upgrading existing buildings to remain competitive in the market over the long term.


The developer decided to deploy En-trak Tenant Experience Platform in their flagship commercial development in Jakarta, Indonesia. This provided an important set of features to complement their "flex workspace" offerings in the building and make the building a standard-bearer for smart offices in Indonesia.


Tenants of all types responded with excitement, pleased to finally have the ability to control the temperature in their working environment and happy to do it with ease from a mobile app. App downloads exceeded 80% of the occupant numbers in deployed areas, with 62% of users reporting that they were "very satisfied" with this new feature. The innovative nature of this deployment in Indonesia even enabled the developer to promote its smart office initiatives in the press and at industry events, improving corporate branding.


This developer is the property arm of a larger corporation, one of Singapore's flagship multinational companies with a global footprint in more than 20 countries. This corporation provides solutions for sustainable urbanisation, focusing on energy & environment, urban development, connectivity and asset management. As a multi-faceted property company, this developer provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.