Tenant Experience Platform

Improve tenants’ comfort and satisfaction

Attract and retain quality tenants while improving operational efficiency.

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Office too hot or too cold?

This is the #1 complaint by building occupants

Most HVAC systems do not give occupants an effective way to control their environment. Sometimes the thermostat says 22°C when it feels like 26°C, and sometimes there’s no thermostat at all. This means occupants are unable to adjust the system to meet their needs.

Introducing En-trak™ Tenant Experience Platform (TEP)

A customer-facing app developed for commercial real estate owners. With TEP, your tenants can control & personalize their workplace temperature using their smartphone and more.

Benefits to property owners and building managers

Enhance tenants’
comfort and satisfaction

Improve operational

Attract and retain
quality tenants

Enhance assets’ value with
smart and sustainable

Anyone who has worked in Hong Kong knows that you should always bring a jacket to the office. It's not because Hong Kong has cool summers - it's because offices here are freezing. With TEP, we can change office comfort by putting the power in our occupants' hands as individuals.

Ben Wong

Assistant General Manager
Eureka Nova, New World Group

Already have a building app?
No problem.

TEP can easily integrate with your existing app, empowering your tenants with an even wider range of features and benefits.

Quick and intuitive temperature control

Let occupants request cooler or warmer temperatures without leaving their seats. Our machine learning algorithm will learn your preferred temperatures to ensure you’re always kept comfortable.

Advanced automation

Enhance tenant convenience by integrating with your lobby access control. Tap into the building and the air-con at your workstation will adjust to your preferred temperature right away.

Air-con extension request

If air-con is needed beyond scheduled hours, simply place a request to the building management office with the app. Quick and simple!

Work requests for better time management

Request repair work for any faulty areas in the building using our app and know immediately when it gets done.

Trends and insight

Utilise clear data on occupant activity and preferences to continually improve your daily operations and energy saving efforts.

Implementation made easy

Our support goes far beyond our comprehensive software offering. Our experienced consultants will work with you from planning to deployment to trainings.

Our dedicated Customer Experience team is here to help you every step of the way and support your technological transformation journey.


Infrastructure deployment


Testing & admin portal set up


Administrators’ training & configuration


Tenants’ briefing & support


Tenants’ rollout – go-live


On-going support

Ready to learn more?

Request a demo
Watch a demo video

How can TEP improve
occupants’ comfort

Download our whitepaper to learn how TEP can significantly improve occupants’ comfort in the office.

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    Our market-leading technology is constantly being improved by our in-house development experts. We strive to build the most integrated, fully-featured and user-friendly solutions in the market.

    Cloud Technology

    Our next-generation cloud provides unparalled performance, security and uptime. We help you deliver a single, standardized platform across your portfolio whilst reducing deployment cost.


    Digital transformation can be a challenge. Our experienced consultants and service delivery teams will partner with you to ensure a seamless journey from planning to deployment to training.