Problem: Smart Lighting Controller is offline

Use the steps presented in this document to troubleshoot situations in which one or more Smart Lighting Controllers cannot connect to a Smart Lighting Gateway

1. Is the light controlled by that Controller off?

If the light is off, it usually means that the wall switch that controls that light (and the Controller) is off. Simply turn it back on to restore power to both the Controller and the light – the Controller will then reconnect to the Gateway automatically and resume normal scheduling/control within five minutes.

2. Is the light controller by that Controller on?

If the light is on, a simple power cycle usually resolves the connection issue – turn off the wall switch controlling that light (and the Controller) for 10 seconds and then turn it back on again. The Controller should then reconnect to the Gateway automatically and resume normal scheduling / control within five minutes.

3. Contact your Smart Lighting distributor for support

If you cannot resolve the issue even with IT support, please contact your Smart Lighting distributor. Remember to inform them of the troubleshooting steps you have already followed according to this document.


Distributor contact information varies by customer – if you cannot determine who your distributor is, you may contact us directly at support@en-trak.com and we will put you in touch with the relevant person.