Help Centre

En-trak Energy for Business

1. Who can see this data?

No data can be viewed without an approved account. All accounts are managed by the admin user(s) of your company/organization. The admin user(s) may control viewing privileges by area, so they can make sure that staff users only see the data relevant to them and their location.

2. Can anybody edit the data?

No users, admin or otherwise, can edit the original energy use data, but admin users can select the utility company and plan, which will affect the carbon and cost data.

3. Who can set alerts and goals? Who can view them?

Only admin users can set alerts and goals. Any user who is subscribed to one or more alerts can view those alerts. Any user who has the permission to view data from one or more areas can view past and current goals for those areas.

4. How can I create new user accounts?

New users may be invited to create accounts through the Accounts page. When you have input their email and selected their basic account settings/privileges, they will receive an email invitation to activate their account. This invitation expires after 7 days, after which you can re-invite them or delete the invitation.

5. How can I delete user account?

For users who no longer require access to the system maybe deleted through the Accounts page. Click the delete button in the user account row you wanto to delete.


1. Where does the data come from?

Energy data can come from two types of sources. The first is your existing meters or BMS (building management system). If you already have this type of equipment installed, our software can import the data generated by that equipment. The second is our proprietary smart meters. We install these meters whenever/wherever a customer does not have pre-existing equipment in place. Both types of data sources involve electrical metering equipment that is usually installed in your main or sub-main electrical switch room(s).

2. How accurate is the data shown in the system?

Data from our proprietary meters is rated +/-2% accuracy. It is important to note that most utility meters have a similar accuracy, and so when comparing our meters to the utility meters, the aggregate difference may be greater than 2%. Accuracy information for third-party metering equipment (BMS, etc.) must be obtained from the manufacturer of that equipment.

3. How do you calculate energy costs and carbon emissions?

Energy costs and carbon emissions are calculated based on publicly available rates (per kilowatt-hour) provided by the utility company you have selected on the Settings page. If your rates are not publicly available (e.g. you directly negotiate pricing with the utility), then you may input custom rates on the Settings page.

4. How can I see detailed data from specific areas?

Data in the system is usually shown by default as a total and the first tier breakdown. To view further breakdowns, you can click the arrows next to the area of interest and detailed data will appear. Depending on what page you’re on, you can use a tickbox to add that data to the graph (Explore) or view a detailed analysis of that area (Report). If you want to view ONLY data from a specific area, you can select that area from the dropdown at the top of the page. This will exclude all data outside that area and give you a more focused view.

5. Can I download raw energy data?

Yes, this can be done on the Explore page using the Export button in the top right corner. This will export any data you are currently viewing on the graph, so you can use the normal tools on the Explore page to select time range, time interval, comparison points, units, and usage types.



1. How do I create an energy report?

When you open the Report page, you will by default see a report for the previous month with all standard report sections toggled on. You may edit your report in several ways: 1) change the report time period, area focus, or units, 2) toggle off specific sections, 3) expand data points into further tiers of detail, and 4) add detailed graphical appendices to support specific data points.

2. Why don’t the numbers on my report match my utility bills?

This can happen for a number of reasons. First, most utility bills cover a time range that does not exactly match a calendar month (e.g. 7-Jan to 6-Feb), so if you are viewing a report for 1-Jan to 31-Jan, the energy usage will be different. Moreover, En-trak measures days as midnight-to-midnight, but your utility meter may have been read in the middle of the day, which can also skew data a bit. Second, the areas measured by En-trak do not always correspond exactly with the areas measured by your bill(s) – at times we will mix and match electrical data points to create a clearer picture of energy use than the one given by your bills. Third, any data recorded by a different device (e.g. your BMS vs. your utility meter) will have some discrepancy (usually not more than a few percentage points) that should be accounted for.

Alerts & Goals

1. How do I set an energy alert?

It can be hard to know how high to set your threshold for energy alerts, so we make it easy for you! First, select the area of focus for your alert. Then select the time period of focus (e.g. if overnight, maybe 10pm-6am). Then select a percent higher than your recent average – the graph below will show how that threshold compares with your actual energy use over the past month, so you can see how often that alert might be triggered. Finally, input the email addresses of your recipients (they don’t need to be En-trak users to receive email alerts) and save.

2. How do I set an energy saving goal?

Goals are set by comparing your current or future energy use against a relevant time period in the past – usually the previous time period (e.g. last month) or the same time period one year ago (e.g. Last February). To set a goal, simply select the area of focus, the comparison point, and the percentage reduction you would like to achieve. Once you save the goal, you can track your live progress towards it. Don’t worry about the first few days though – a stable pattern usually doesn’t show until about ten days into the month!

Alerts & Goals

1. Where can I get the mobile app?

The mobile app can be downloaded on either the Google Play Store or the Apple App Store. The name of the app is Energy by En-trak.

Hardware Data

1. Troubleshooting Guides

Meter Offline

2. How can I tell if one of my energy meters is offline?

There are two ways to tell. First, all admin users will receive email notifications when one or more meters is offline for more than six hours. Non-admin users can toggle on this notification as well. Second, when a meter has gone offline for more than six hours, a red offline icon will show next to that area’s name in the Explore page.

3. What happens if one of my energy meters goes offline?

Don’t worry, your data is safe! Our meters can store up to one year of data on the device itself, so you won’t lose anything (En-trak makes no guarantees about third-party metering devices). But you still want your data back at some point, so it’s best to contact someone in IT or facilities to get the meter back online. For help doing this, refer to our meter offline troubleshooting guide.


1. What browsers does En-trak Energy work with?

En-trak Energy supports Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Internet Explorer 10.0 and higher.

En-trak Smart Lighting

1. Who can control the settings for our system?

The admin user(s) can change the settings at any time, if schedules or seating plans change. Master admin users can change settings for all floors, while floor admin users can only change settings for designated floor(s).

2. Who has the right to control all lights?

Only the admin users can control all lights – all other users can only control the lights above their own workstation and functional rooms (e.g. meeting rooms). Master admin users can control all lights on all floors, while floor admin users can only control all lights on their designated floor(s).

3. How many system admin accounts can we have for our company?

There is no limit – although to better control accountability we recommend no more than one or two admin accounts per office floor.

4. How does the system know who can control which light(s)?

The admin user will assign each staff member to one or more lights above their workstation – that grouping of lights will be labeled as that staff member’s workstation. When a staff member controls “their” lights, they will be controlling the workstation that has been assigned to them. They will also be able to control functional room lights outside of working hours, and common area (e.g. corridor) lights will turn on/off depending on whether anyone is still in the office.

If a staff member has not been assigned any lights via a workstation (e.g. hot desking staff), they will be able to turn on lights for empty workstations (e.g. hot desks). When they turn on the lights for an empty workstation, no other non-admin staff member can turn off those lights until their session expires.

5. If two people share a lighting fixture, what instruction will it follow?

The lights will turn on when at least one person needs them (i.e. their scheduled time starts or they manually turn on their lights using the app) and will only turn off when neither person needs them (i.e. both of their scheduled times have ended or they have both manually turned off their lights using the app).

6. Some of my staff do not have smartphones – how can they use Smart Lighting?

Smart Lighting can also be controlled via any web browser, so they can control their lights using their work computer. Simply log in at

7. We have guests / visitors / staff from other countries in our office from time to time. How can I satisfy the lighting needs of these people?

Use the “Add Staff” function on the “Staff” page of your admin portal to create a temporary account for them. You can then create a new workstation for them or assign them to an existing (empty) workstation. If you do not assign them to a workstation, they will still be able to control functional rooms for general office use.

8. If my phone is stolen or lost, can you disable the control from my phone from the system?

You can disable any account at any time by logging into the system on any web browser and then deleting that account from the staff list. This will disable access via your mobile phone or any other device.


1. How many different schedules can I set for the Smart Lighting?

There is no limit – you can set unique schedules for each staff if necessary.

2. Can each individual user set his/her own working schedule?

No, working schedules are set by the admin user(s) and cannot be modified by individual users. However, each user can still turn on their lights outside of working hours if necessary.

3. What happens if someone goes on leave or a business trip?

If their schedule requires check-in to activate, then their lights will not turn on. If their schedule does not require check-in to activate, then their lights will still turn on in the morning and they (or an admin user) will need to turn off the lights to achieve the desired savings. For this reason, we recommend requiring check-in for all schedules!

4. What does the system do on public holidays?

Public holidays are preset in the Smart Lighting system and treated as Sundays unless you configure otherwise in your settings. If there is an unplanned holiday or inclement weather event, you can cancel the schedule for that day by selecting each floor and “Turn Off All Lights”. The schedule will be cancelled until the following day.

5. If I override the schedule by using “Turn On All Lights”, will the lights switch off according to the schedule? What if I forget to cancel the schedule override when I leave the office?

When you override the schedule to turn on all lights, the lights will stay on until midnight of that day, then they will return to normal scheduled behavior. If for any reason you cannot turn off the override yourself, any other admin user can do so.


1. Troubleshooting Guides

• Smart Lighting Controller is offline • Smart Lighting Gateway is offline

2. What happens if one or more controllers disconnect from the gateway?

Disconnected controllers will leave the lights on by default so that you can continue to work (and use the wall switches) in an emergency. If you try to turn on/off a lighting controller that is disconnected, the app will notify you that the controller is offline so you can resolve the issue quickly. For help resolving a disconnected Controller, see the troubleshooting guide Smart Lighting Controller is offline.

3. What will happen if one or more gateways disconnect from the network?

All lighting controllers will maintain their status from before the disconnect – that means if they were already off, they’ll stay off, and if they were already on they’ll stay on. If this happens during the workday you may not even notice a change. Most importantly, however, the admin users will all receive immediate notifications by email and mobile app so they can resolve the issue as soon as possible. For help resolving a disconnected Gateway, see the troubleshooting guide Smart Lighting Gateway is offline.

4. How can I tell if a Controller or Gateway is disconnected or has broken?

The Overview page in the admin portal shows the connection status of each controller and gateway. Admin users will also be notified by email and mobile app when a gateway is offline.

5. What if our Smart Lighting controller / gateway breaks down? How do we control the lights?

Reconnecting the gateway and/or controllers is a simple process, so usually the problem can be resolved easily using the troubleshooting guides. If for any reason these solutions don’t work (e.g. your company network is down), you can always control your lights with the wall switches like you did before installing Smart Lighting.

6. What happens when the office network is down?

Simply use your wall switches to control your lights like you did before installing Smart Lighting.

If you have any questions or issues not answered here, please contact your Smart Lighting distributor. Distributor contact information varies by customer – if you cannot determine who your distributor is, you may contact us directly at and we will put you in touch with the relevant person.